Refund policy

We aim to provide the highest quality food and service. If you're not satisfied with your order, please read the following refund policy:

1. Incorrect or Missing Items
   If you receive the wrong order or any items are missing, please contact us within 30 minutes of delivery. We will offer a replacement or a refund for the affected items.
   

2. Damaged or Poor Quality Food
    If your food arrives in poor condition (e.g. spillage, undercooked, spoiled), please take a photo and contact us immediately. A full or partial refund may be issued upon confirmation.
   

3. Late Deliveries
   While we do our best to deliver on time, delays may occur due to traffic or weather. Refunds for late deliveries are only issued if the delay exceeds 60 minutes and significantly affects the food quality.
   

4. Non-Refundable Cases
   

• Change of mind after order confirmation
  

• Delivery failed due to incorrect address or customer unavailability
  

• Complaints made after more than 2 hours of delivery
  

5. How to Request a Refund
   Please contact us at 020 3952 4025 with your order number, issue details, and any supporting photos.
   

We reserve the right to approve or decline refund requests at our discretion.